CRM: guests and contacts
Find contacts, identify regular guests and segments, follow activity history and assign tasks. Match incoming identities to existing contacts; available history depends on connected modules.
LidoOS Nova
Your business.
Your business.
One connected system.
Nova connects the guest journey with work behind the scenes: your website, reservations, menu and vouchers, plus staff and daily operations. Discover what each area does and how the parts work together.
View plansModules
Discover the tools for your daily work.
Each page explains features, a typical workflow and requirements. Choose the combination for your business; availability depends on your plan and activated modules.
Reservations
Online bookings, table planning, waiting lists and guest communication in one area. Your team controls when tables can be booked and for how many guests.
Digital menu
Organise dishes, drinks, variants and options. Create QR menus, special menus and PDFs, and supply LidoOS POS through an active connection.
Website builder
Edit pages and content, shape your brand and connect activated Nova functions so guests can take the next step.
Vouchers
Design, sell and deliver vouchers, then manage redemption and remaining value. The voucher waiter supports service through a connected POS.
Events and tickets
Publish events, define ticket types and capacity, manage bookings and check in guests by QR code.
Gastro tools
Organise staff, shifts, time records and recurring tasks, plus training records, cooling equipment and recipes with portion costs.
AI waiter
Guests open the AI waiter at their table via QR code: ask about the menu, play a children’s quiz or call the team. You set its tone and keep track of requests and calls in the monitor.
Prediction game
On World Cup night, guests join in by QR code. Weather questions, local festivals and Eurovision work too: you set the rules and prizes, LidoOS evaluates predictions and combines several games in one ranking.
Digital guestbook
Your guests send messages and photos by QR code. You approve entries, show them on the restaurant TV and hand over the guestbook as a PDF afterwards.
Reviews
Invite guests by QR code, link or email, collect their feedback and prepare replies. See what is working and where you should follow up.
CRM
A call, a visit, a request for a window table: your CRM keeps contacts, history and next tasks together. The next conversation starts with what you already know.
Boost and Marketing Hub
Boost shows you gaps in your online presence and prepares news for your website. In the Marketing Hub you'll find materials for your menu and reservations. You'll see what you can do next.
Webmail
Email, calendar and contacts under your restaurant address — in the browser and on your phone.
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From the first visit to the next shift
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Reach guests
Your website presents your offer. Guests reserve tables, browse the menu or buy vouchers and event tickets.
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Connect service
The maintained menu supplies connected channels. An active POS connection transfers supported items and order requests; vouchers are checked online.
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Organise operations
Plan shifts and absences, record working hours, and monitor cleaning tasks, training and temperature logs.
There is more to Nova
These areas also belong to the platform. We establish availability and required connections for your chosen setup.
Reviews and responses
Create review invitations, analyse feedback and prepare replies using templates. This module does not use AI for these replies. You review the text and publish it yourself on the relevant portal.
Digital guestbook
Guests submit entries for your team to approve or reject. Approved entries can appear on a display; a PDF preserves the guestbook.
Guest prediction game
Create a game, collect predictions through a link or station, and manage winners, notifications and prize redemption. Your business defines the rules and prizes.
Webmail and telephony
With a configured mailbox, read and reply to email, save drafts and organise folders. Supported phone connections add caller identification, call logs and missed calls; provider access is required.
Boost and your domain
Boost brings together a scorecard, trends, suggested actions, directory listings and news. Domain management supports search and ordering through a configured provider. Domain costs and external services are agreed separately.
POS, kitchen and event payments
LidoOS POS adds fixed checkout, mobile service, kitchen workflows and closing. TuttoPay handles QR event credit and consumption. Operating mode, devices and payment connections are planned together.
AI chat for websites and reservations
A website chat answers using maintained business context. Reply and time suggestions and drafted confirmations support reservation handling. Content, activation and an AI service need setup; this is a separate use alongside the table-based AI waiter.
Marketing materials and reports
QR table cards, flyers and business-card backs lead to reservations and menus. Module reports cover bookings, admission and voucher transactions; configured AI analysis can explain reservation data. Available data and output depend on active areas.
Does every plan automatically include every feature?
No. Scope follows the selected plan, its limits and agreed extras. Payment providers, delivery, AI services, domains and hardware may have separate requirements and costs. View current plan data in the shop or contact us to discuss your combination.
Short answers
Frequently asked questions
Which modules belong to Nova?
Website, reservations, menu, vouchers, events, jukebox, print system, gastro tools and AI waiter. Which modules your package includes is listed in the shop.
Do I need my own domain?
No. Your website initially runs on a LidoOS address. Your own domain can be connected.
Do I pay commission on reservations?
No. Online reservations through your website are commission-free. You only pay for your package.
Where is my data stored?
The LidoOS platform runs on servers in Germany. AI features send request content to external AI providers. The privacy notices explain the processing; guest data remains associated with your business.
Can I maintain my menu myself?
Yes. You manage items, prices, allergens and daily specials in Nova. Website, QR menu and POS pick up the change.
Build the right setup for your business.
Your plan, enabled modules and limits define the scope. The shop shows current terms. We plan connections to POS, devices and external services with you.
View plans