Staff take orders on mobile devices, the kitchen sees its tickets and checkout brings payments and receipts together. You choose the workstations and guest features your venue needs.
Review form on the phone · demo restaurant Via Palermo
Working with the module
Seven tasks, one loop.
01
Invite guests
The invitation goes home with them.
Create a personal invitation link, print its QR card or send it by email. Each invitation is for one guest and can be used once. Find it again in the history and see whether feedback has arrived.
View from the module · Via Palermo
02
Leave feedback
A few stars. An honest impression.
Guests open the link without signing in, choose stars and can add their name and feedback. Their response goes straight to your reviews area. Even a short comment can help you improve their next visit.
View from the module · Via Palermo
03
Let guests choose
Critical feedback can be public too.
Your restaurant thanks guests after submission. If your Google destination is configured, everyone can also leave a review there, whatever their rating. Critical feedback gets an additional note about internal follow-up. There is no automatic redirect.
View from the module · Via Palermo
View from the module · Via Palermo
04
Collect feedback
Find what needs your attention.
See incoming reviews with stars, text and handling status. Filter by sentiment, rating or status. Flag unsuitable entries and archive completed cases. Feedback from the form appears as direct reviews.
View from the module · Via Palermo
05
Understand sentiment
See patterns beyond individual stars.
The overview shows averages, monthly trends, sentiment and unanswered critical feedback. An internal reputation score summarises the available reviews. Sentiment is derived from stars; no AI judges the text.
View from the module · Via Palermo
06
Prepare replies
A starting point. Your personal reply.
Create a reply template based on the guest’s rating and language. Edit the draft or write your own. Publish outside LidoOS, then mark the response as answered externally. Nothing is sent to review platforms.
View from the module · Via Palermo
LidoOS Copilot
No AI in this module
No AI in this module
Reply suggestions use fixed, translated templates. The star rating, guest name and restaurant name determine the suggestion.
You decide what your reply says.
LidoOS does not verify the visit or the claims in the review.
07
Follow the work
From arrival to a recorded response.
The review detail shows an event history: arrival, handling, flags and response steps with timestamps. You can see what has already been done. The history stays visible alongside each review.
View from the module · Via Palermo
Reviews and the till
NovaPOS
Invite guests independently of the till.
This module currently has no POS connection.
Create invitations in the reviews module.
A till receipt does not automatically create a review link or QR code.
Create a personal invitation link, print its QR card or send it by email. Each invitation is for one guest and can be used once. Find it again in the history and see whether feedback has arrived.
A few stars. An honest impression.
Guests open the link without signing in, choose stars and can add their name and feedback. Their response goes straight to your reviews area. Even a short comment can help you improve their next visit.
Critical feedback can be public too.
Your restaurant thanks guests after submission. If your Google destination is configured, everyone can also leave a review there, whatever their rating. Critical feedback gets an additional note about internal follow-up. There is no automatic redirect.
Find what needs your attention.
See incoming reviews with stars, text and handling status. Filter by sentiment, rating or status. Flag unsuitable entries and archive completed cases. Feedback from the form appears as direct reviews.
See patterns beyond individual stars.
The overview shows averages, monthly trends, sentiment and unanswered critical feedback. An internal reputation score summarises the available reviews. Sentiment is derived from stars; no AI judges the text.
A starting point. Your personal reply.
Create a reply template based on the guest’s rating and language. Edit the draft or write your own. Publish outside LidoOS, then mark the response as answered externally. Nothing is sent to review platforms.
From arrival to a recorded response.
The review detail shows an event history: arrival, handling, flags and response steps with timestamps. You can see what has already been done. The history stays visible alongside each review.
What you need to get started
For restaurants that ask for feedback after the visit, see critical comments internally first and prepare their replies without pressure.
A configured mailbox for email invitations and a printer for QR cards. For the Google link you store your review destination in the settings. Guests only need their phone.
The limits
Direct feedback, a clear workflow.
There is no automatic import from Google, TripAdvisor or other platforms and no external reply delivery. The reputation score covers feedback stored in LidoOS.
Packages
Reviews are included from Professional.
The reviews module is part of Professional and Enterprise. Starter does not include it. Current terms are in the shop.
Starter
Reviews not included
Recommended from Professional
Professional
Reviews included
Enterprise
Reviews included
How would you like to use guest feedback?
Describe your workflow: invitations after a visit, direct feedback or preparing replies.
No. The module collects the feedback guests submit through your invitations and shows it with sentiment and history. You publish replies yourself on the respective platform and mark them as answered externally afterwards.
Do guests with a poor rating see the Google link?
Yes. Every guest gets the same Google link after submitting, provided you stored a destination. Critical feedback shows an additional note that you follow up internally. There is no redirect by rating.
Does the guest need an account?
No. The guest opens the personal link or scans the QR card, picks stars and optionally adds name and text. Each invitation can be used once.
What does the reply template do?
It assembles a text suggestion from rating, guest name and restaurant name in the guest’s language, without AI. You adapt it, publish it yourself on the platform and mark the review as answered externally.
All people and review texts shown are fictional Via Palermo demo data.
Build the right setup for your business.
Your plan, enabled modules and limits define the scope. The shop shows current terms. We plan connections to POS, devices and external services with you.
