Online requests, phone reservations and arriving guests all in one place. You see who’s coming, plan the tables and keep your team up to date.
Working with the module
Guests book online
Guests select date, time and number of people in the booking widget. The available times are based on your booking rules and the determined availability. You embed the widget in your website or share the direct link.
Add a reservation
Enter date, number of people and contact details. Add wishes and select an available table. Phone requests are now where you also process your online reservations.
LidoOS Copilot
AI for guest messages
The Copilot drafts texts for confirmations, reminders and cancellations in the reservation view using the stored reservation data.
Your starting point
Select a reservation and “Confirmation”. Guest name, date, number of people and stored wishes are included in the text suggestion.
You decide what gets used.
The finished text suggestion
Choose confirmation, reminder or cancellation. If you cancel, you also provide a reason. You don’t need an idea library; the message types are directly selectable in the reservation.
The text remains a suggestion to edit and copy. Text generation doesn’t send any messages or change reservation status.
Plan tables
The table plan assigns your tables to the rooms. You see reservations and table status and can overview the seating for the service. You adjust the room layout and seating to match your restaurant.
Welcome guests
Open the reservation, read the guest’s wishes and mark their arrival. After the visit, close the process. Cancellations and no-shows can also be recorded.
Overview of the day
In the overview you’ll find today’s reservations and the next arrivals. The list can be filtered by date, status and area. This helps you find the right process even during service.
In combination with the till
Nova provides rooms, tables and seating to LidoOS POS. Once the reservation bridge is enabled for your business, bookings travel to the till and status changes travel back to Nova.
Guests choose date, time and party size in the booking widget. Embed it on your website or link to the reservation page.
Opening hours, booking notice, group sizes and available seats define the booking options.
Manage tables, areas, assignments and occupancy, including bookings received by phone.
Record interested guests when full, offer released capacity and convert a waiting-list entry into a reservation.
Track booking status. Guests can change or cancel using their personal link within your rules.
Keep internal notes and record arrivals or no-shows for the team.
With configured payment and deposit rules, payment becomes part of booking. Manage payment status and refunds.
Configured messages remind guests. Reports and exports support planning; connected printing provides booking slips and daily lists.
What you need to get started
Maintain opening hours, capacity and rules. Messages require delivery setup; deposits require an active payment provider. CRM and printing require their corresponding activation and connections.
The limits
Opening hours, booking rules and table capacities must match your operation. Special wishes are notes, not guarantees. Online reservations and automatically generated texts don’t replace team coordination.
Packages
The Reservations module is part of Starter, Professional and Enterprise. Scope, additional features and current terms can be found in the shop.
Reservations module included
Reservations module included
Reservations module included
Briefly describe how you currently take reservations and plan your service.
Short answers
Yes. Link to the booking page or embed the widget. A Nova-built website is not required; integration and mobile display should be checked for your site.
The offered times come from your booking rules and the determined availability. Once a slot is taken, the widget no longer offers it.
Yes. You enter calls in the same form and see them in the same overview as online reservations, with status, area and wishes.
No. All views come from the demo restaurant Via Palermo with fictitious people and transactions. They show the interface, not occupancy.
Via Palermo is a demo restaurant. Names, email addresses and shown business processes are fictional.
Your plan, enabled modules and limits define the scope. The shop shows current terms. We plan connections to POS, devices and external services with you.