Whether your waiter taps at the table, the phone rings, the AI waiter replies or the guest scans the code at the table: in the end everything sits on the same check, and the kitchen sees a clear sequence.
Explore the workflows
Your team carries the menu in their pocket: pick the table, tap the items, add extras and a note, send. The check is in the kitchen before the waiter is back at the counter. The handset shows the same tables and checks as the till.
Enter name, phone number and pickup time, add the items — the order runs as a takeaway check through the same kitchen as the tables. In the pickup area it moves from “in preparation” to “ready” to “handed out”, and you always see whether it is paid.
When a guest orders through the AI waiter in Nova, they can pay on the phone right away. As soon as the payment is confirmed, the order goes to the kitchen. At the till you see it like any other check — just already paid.
If the guest is already seated, the AI waiter’s order lands as an open check at the table. Payment follows later at the till or right at the table. Nothing changes for the kitchen: it gets the same kitchen ticket as always.
Through the code at the table the guest picks from your menu. The request arrives as a signal at the till and on the waiter handset: one tap on “Confirm” and the check goes to the kitchen. Guests who want to pay right away pay for their order on the phone — then it goes out without an extra step.
Whatever way an order came in, the day closing puts revenue, payment methods and tips together. The Z report wraps up the day, and the figures are ready in Nova for your office.
LidoOS Copilot
AI from Nova
The conversation with the guest is held by the AI waiter in Nova. It hands the POS a finished order — with table, items and whether it has been paid.
What goes to the kitchen is decided by your team at the till.
No AI calculates inside the POS: checks, prices and payments run as usual.
Nova ↔ POS
You set up the ways guests order from you in Nova. The POS turns them into checks, kitchen tickets and receipts.
The limits
Menu, extras and prices come from Nova; every item needs a station so the kitchen gets it. For pickup you set your times, for the code at the table the paths you allow. Waiter handsets are paired with your venue once.
Availability
LidoOS POS — coming soon. Terms in the shop; we will plan the introduction together.
Tell us how you handle orders and payments at your venue.
Short answers
On the “order to the table” path, yes: the request shows up as a signal at the till and on the waiter handset and only goes to the kitchen after you tap “Confirm”. If the guest pays right away on the phone, the order goes out directly.
Yes. The AI waiter in Nova offers payment on the phone; as soon as it is confirmed, the order goes to the kitchen. If the guest is already seated, it can land as an open check instead and be paid later.
In the pickup area of the till: each order sits in its column with name, phone number and pickup time — new, in preparation, ready, handed out. On the pickup display the guest sees from their code when it is their turn.
The captures show the sample restaurant Via Palermo with invented guests and checks.
Tell us how you work: dining room, terrace, counter or self-service. Together we will define your operating mode, devices, Nova modules and terms.