Staff take orders on mobile devices, the kitchen sees its tickets and checkout brings payments and receipts together. You choose the workstations and guest features your venue needs.
Answer inquiries, keep track of appointments, and find contacts again: your webmail accompanies your restaurant day in the browser and on your phone. With your restaurant address, it stays clear to guests who they're writing to.
Enter your domain in the admin area and check whether it points to the intended mail server. Completing the setup also requires your mailboxes and the settings for reliable delivery.
View from the module · Via Palermo
02
Webmail
Read an inquiry in context.
Elena asks about a family evening. You find the message, open attachments, and keep replies together as a conversation. Folders, search, and labels help with sorting. For your overview, you can choose between three views.
View from the module · Via Palermo
03
Webmail
Reply at your own pace.
Write your reply in the editor and keep it as a draft until everything is settled. Each sender identity can have its own signature. Messages can also be sent with a delay. In the example, the table confirmation stays open until you've checked availability.
View from the module · Via Palermo
04
Webmail
From coordinating to an appointment.
Record the callback or the preparation in the calendar. You switch between month, week, day, and appointment list. Calendar invitations from emails can be accepted or declined. A table reservation isn't created automatically by this.
View from the module · Via Palermo
05
Webmail
Find addresses again.
Save contact details in address books and group matching contacts together. Address autocompletion helps while writing. The webmail address book is standalone; an automatic link with the LidoOS guest database isn't currently connected here.
View from the module · Via Palermo
06
Webmail
Reachable between the kitchen and the dining room too.
Open your mailbox on your phone or place it as a web app on your home screen. Pull to refresh updates the message list. You need a connection to load new content and to send. Full offline operation isn't planned.
View from the module · Via Palermo
LidoOS Copilot
No AI in this module
No AI in this module
Webmail doesn't write or answer messages with AI. You write your texts yourself or use saved templates.
You decide what you write and send.
Calendar, contacts, and email features work without AI support.
Webmail and POS
NovaPOS
Your mailbox works on its own.
The email, calendar, and contact workflows shown have no direct POS connection.
An email doesn't create a receipt and doesn't trigger a payment.
POS sales and orders aren't automatically linked to a message here.
Enter your domain in the admin area and check whether it points to the intended mail server. Completing the setup also requires your mailboxes and the settings for reliable delivery.
Read an inquiry in context.
Elena asks about a family evening. You find the message, open attachments, and keep replies together as a conversation. Folders, search, and labels help with sorting. For your overview, you can choose between three views.
Reply at your own pace.
Write your reply in the editor and keep it as a draft until everything is settled. Each sender identity can have its own signature. Messages can also be sent with a delay. In the example, the table confirmation stays open until you've checked availability.
From coordinating to an appointment.
Record the callback or the preparation in the calendar. You switch between month, week, day, and appointment list. Calendar invitations from emails can be accepted or declined. A table reservation isn't created automatically by this.
Find addresses again.
Save contact details in address books and group matching contacts together. Address autocompletion helps while writing. The webmail address book is standalone; an automatic link with the LidoOS guest database isn't currently connected here.
Reachable between the kitchen and the dining room too.
Open your mailbox on your phone or place it as a web app on your home screen. Pull to refresh updates the message list. You need a connection to load new content and to send. Full offline operation isn't planned.
What you need to get started
For restaurants that want to answer enquiries from their own restaurant address and keep appointments and contacts in the same place.
Your own domain with a mail server record pointing to LidoOS, and the Professional or Enterprise package. Mailboxes are created during setup; the address book is separate from the guest file.
The limits
An email isn't a reservation yet.
An inquiry or calendar invitation doesn't confirm a table. Check availability in the reservations module and reply afterwards. The address book doesn't replace the guest database. Without internet, new messages and sending aren't available.
Packages
Included in Professional and Enterprise.
Webmail is part of Professional and Enterprise. The current conditions and setup scope are in the shop.
Starter
Webmail not included
Recommended from Professional
Professional
Enterprise
Which address fits your restaurant?
Describe which mailboxes you need in your day-to-day work and whether you already have a domain.
The recordings show the Via Palermo test mailboxes with fictional messages, contacts, and appointments.
Build the right setup for your business.
Your plan, enabled modules and limits define the scope. The shop shows current terms. We plan connections to POS, devices and external services with you.
